1. About Pastel Heart

Pastel Heart is a private development project. It brings together personal weight tracking, support-circle previews, relaxation recordings and an optional AI companion. These terms apply to your use of this preview together with the Community Rules. The Privacy Policy explains how information is handled.

This family-test version connects members through private live circles when its connection is configured. Subscriptions and merchandise checkout are not yet active. No promised feature or launch date should be inferred from a preview.

2. Who can join

You must be at least 18 and join as a woman seeking a women’s support community. Confirm your age honestly. Keep your account details accurate and use the email associated with your current verified sign-in. Only your first name is displayed in the circle preview.

3. Your account and PIN

Pastel Heart verifies your email using a one-time code. Your four-digit PIN provides a convenient return step on a registered device. It is not a replacement for account authentication. Keep your PIN private and use Remember me only on your own device. You can lock the app or sign out from your profile. Clearing browser storage or expiry of the underlying sign-in may require you to sign in again.

4. Support, health and AI

Pastel Heart provides general peer support and tracking. It is not a medical, dietetic, psychological or emergency service. There is no guarantee of a particular weight change. A badge celebrates time on your journey, not medical improvement.

Auntie Isabella is an AI companion. Her replies can be inaccurate or unsuitable. She does not diagnose, prescribe, alter medication or replace a qualified professional. Use appropriate professional guidance when your circumstances require it. AI sharing is a separate choice when you send a request; accepting these terms does not automatically send your weights or messages to AI.

No person monitors this preview for emergencies. Contact local emergency services directly if you are in immediate danger.

5. Your contributions and privacy

You keep ownership of content you create. By deliberately posting or sharing it, you allow the app to store and display it as needed for that action. This permission does not give us a general right to use your personal story, images or videos in advertising. Separate permission would be needed for that.

Share only content you have permission to share. Do not publish another person’s identifying details or private conversations. Be aware that recipients of an exported card or recording may keep copies outside Pastel Heart.

6. Community conduct

Follow the Community Rules. Do not harass, shame, threaten, discriminate, impersonate, scam or encourage harmful behaviour. Do not use the app for unsolicited advertising or to access another person’s information.

Before a public community opens, reporting, moderation and review procedures must be established. This private preview has no staffed moderation inbox. Its Help page explains the current contact limitation. Future restrictions on access should be proportionate to a safety concern or material breach, with a reason and opportunity to seek review where practicable.

7. Charges, trials and cancellation

No payment is taken in this preview. A 14-day trial and A$14.99 monthly membership are proposed for a future launch, not an active subscription or charge authorised by accepting these terms.

Before any paid plan begins, the checkout must clearly show the final price, currency, taxes, trial end, renewal arrangements, billing provider and cancellation process. A separate payment authorisation will be required. Cancellation must be available through the identified billing channel without an unnecessary obstacle. Any future price change must be explained in advance and allow a member to decline renewal.

8. Audio and merchandise

Audio is supplied with the credits and licences shown in Me Time. Your access is for listening and any download expressly offered. Third-party licences continue to apply; do not assume you may sell or commercially redistribute a recording.

The showroom illustrates possible products, sizes and prices. Saving a choice does not place an order. Final supplier terms, shipping, returns and prices must be disclosed before ordering is enabled.

9. Service changes and your rights

The preview can change, be interrupted or become unavailable while it is developed. Keep separate copies of anything you need to retain. We will identify material changes to these policies and ask you to agree where appropriate.

Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded, including applicable Australian Consumer Law guarantees. These terms do not impose a blanket no-refunds rule, waive claims for our negligence or require you to give up mandatory rights in your country.

10. Questions and operator details

The public support address and legal operator details are awaiting confirmation. For this private preview, contact the creator through the route by which you were invited. Public and paid registration must not open until an accessible contact and complaint route and final operator details have been published.

1. Information and where it is kept

2. Weight and other sensitive information

Weight entries, goals, health-related preferences and personal reflections may be sensitive. We ask separately before using your starting and goal weights to support tracking and suggest a starting-weight band. Exact weights are not automatically posted to a circle. A band indicates a range, so it can reveal approximate starting weight.

You choose whether to record optional reflections, photos or videos. Do not enter another person’s private information. Declining weight permission prevents saving weight details for that purpose; it does not grant permission for advertising or AI training. Contact us through the preview’s current contact route if you want to withdraw permission or discuss existing information.

3. Auntie Isabella and OpenAI

After you opt in to Isabella’s AI, pressing Send shares your first name, message and relevant recent conversation with OpenAI to generate a reply. You can separately enable remembered preferences and notes, your most recently saved idea, and selected journey details. An idea you choose to discuss is included with that request. New suggested memory notes are added only when you approve them. You can review, edit or clear these details and pause AI sharing in Saved ideas & preferences. Earlier messages can contain information you previously shared. Start a fresh conversation to leave that history out of future requests.

The app requests that API responses are not stored as application state. This does not mean zero retention: OpenAI may retain information for abuse monitoring or other provider obligations. We have not enabled the optional programme that shares your API conversations for model improvement. OpenAI’s current policies govern its processing. AI is optional and separate from community membership.

4. Camera, microphone and sharing

Mirror Time requests camera access only when you open it. It shows a live reflection with a pastel overlay. It does not record or upload that reflection. Closing it releases the camera.

Video recording asks for camera and microphone permission. A recorded video is previewed before you choose to post it to your circle. Your selected portrait is turned into a pastel image for the preview. These are separate choices, not permissions granted by accepting this policy.

Exporting a card or file or using your device’s share function sends the material to the recipient or app you choose. Those recipients have their own practices, and we cannot remove copies they keep.

Account records in this family test

Weight entries, reflections, habit records, AI conversations you save, example chat text and showroom favourites now sync privately to your own account. A local copy remains in your browser. This does not make example circle messages into shared chat. Videos and shared images are still on-device. Email verification codes expire after ten minutes and can be used once. A remembered login uses your Supabase session; sign-out ends this device’s session.

Private reports and appeals

When you send a report, we store your account identifier, the selected circle message, your reason, optional note and the review history. Only you and the administrator can see your report. Private appeals and account blocking choices are also saved. These records remain in the preview database even if local chat is reset. Do not include unnecessary private or health details. Contact the creator for access or deletion requests.

5. Hosting, sign-in and overseas processing

Cloudflare hosts this family-test app. Supabase provides sign-in, the account database, live messaging and private media. Your email is verified directly, without ChatGPT sign-in. OpenAI provides AI processing only when configured and you opt in to a request.

The current Supabase account and media project is hosted in South Korea. Other providers may also process information outside Australia. Provider contracts, retention arrangements and required international safeguards have not all been confirmed for a public launch. They must be checked and disclosed before the service opens publicly, including requirements in countries where membership is offered.

Hosting and AI providers may also process connection and diagnostic information, such as IP addresses, browser details and request logs, for their service and security purposes. Their own privacy arrangements apply to those records.

6. Browser storage and security

Browser storage keeps a local copy of your preferences and family-test records between visits. Eligible records also sync privately to your account. Records are separated by your signed-in account. Remember me lets this app resume within your existing sign-in, so use it only on a trusted device. The device PIN step does not encrypt browser records or replace the underlying account’s security.

Hosted PINs are salted and hashed, and incorrect attempts are limited. Access controls and secure delivery help protect account records. No system can promise complete security. Browser history or records may be lost if you clear storage, change browsers or devices, or use a mode that does not retain data.

7. Access, correction and deletion

You can edit basic profile details in your profile. Local entries can be managed through the controls offered for that feature. Reset preview clears selected preview state, but it is not deletion of your hosted membership, consent records or journey date. Signing out revokes this device’s login; it does not delete your account.

For access, correction, withdrawal or deletion of hosted records, contact the private-preview creator through your invitation route. A public contact address and a reviewed request-handling process are still being established. If a request is made, identity must be confirmed before disclosing or deleting another person’s information. Relevant legal retention duties and copies held by separate providers must be considered.

8. Retention, complaints and changes

Local copies remain until the app’s controls or your browser remove them. Synced account records remain in the family-test database. Hosted membership, journey and consent records remain in the family-test database. Shared media playback expires after 30 days; stored objects need scheduled cleanup. A documented retention schedule, provider backup arrangements and account-deletion workflow must be set before public launch. We do not promise an automatic deletion period that is not implemented.

Raise a privacy concern with the creator using the current preview contact route. The public privacy contact and complaint process will be published before launch. Where applicable, you may also seek help from the relevant privacy regulator, including the Australian Office of the Australian Information Commissioner.

We will show the date and version of policy updates. No marketing permission is collected in this preview. Accepting the policy does not authorise promotional emails.

Be kind about bodies and progress

No body shaming, weigh-in competitions, pressure to lose faster or criticism of someone’s size or appearance. Celebrate effort, friendship and personal milestones. A difficult week deserves support.

Respect people and their boundaries

No bullying, threats, hate speech, discriminatory abuse, sexual harassment, unwanted sexual content or repeated unwanted contact. Respect members across countries, cultures, religions and backgrounds. Do not impersonate someone or pressure them to give personal details.

Keep private moments private

Do not share screenshots, recordings, names or personal stories outside a circle without the people involved agreeing. Ask before including another person in a photograph or video. Do not post private contact details, addresses, financial details or account credentials.

Offer support with care

Share your own experience without presenting it as a diagnosis or treatment. Do not tell members to change medication or ignore professional guidance. Do not encourage purging, starvation, dangerous restriction, unsafe products or harmful weight-loss practices. Do not post graphic self-harm content.

Keep the circle welcoming

No scams, spam, unsolicited selling, fundraising pressure or recruitment into paid programmes. Respect copyright. Do not use the community to collect people’s information or contact them for unrelated purposes.

Give friendship room to grow

Check in when it suits you. Members live in different time zones and may need time to reply. Photos, videos and public sharing are optional. Nobody owes the group a live appearance, an exact weight or an explanation of private circumstances.

When someone breaks the rules

A first incident can receive a private warning. Repeated abuse can lead to a seven-day suspension, followed by a permanent ban if it continues. Threats, hate speech, sexual harassment or exposing private information can lead directly to a ban. The administrator reviews the context and can hear both sides where appropriate. A report alone does not trigger punishment. Members can ask privately for a review through Safety. There is no public naming or shaming.

Concerns, reports and emergencies

This is currently a private preview with example members and device-local chat. There is no staffed reporting inbox or round-the-clock monitoring. If something concerns you, stop engaging and contact the creator through the route by which you were invited. Use Report beside an example message to send a private report, or Block to hide that example member. Safety opens your blocked list, reports and private appeal form. Reports are saved for the administrator to review, with a copy of the selected message. There is no automatic or round-the-clock review. Warning, suspension and ban controls currently demonstrate actions on example members only. Enforcement for real shared members must be connected before live groups open.

For immediate danger, contact your local emergency service. The app and Auntie Isabella cannot provide an emergency response.

Returning to your membership

Verify your email, then use your existing PIN. Choose Remember me on your own device. If you forget the four-digit PIN, use the recovery option on the PIN screen. Lock and sign-out controls are in your profile.

Your information

For access, correction, consent withdrawal or deletion of hosted account records, tell the creator what you want changed. Do not include your PIN or account credentials. An identity check may be needed. Reset preview and signing out do not delete your hosted membership.

Payments and orders

No subscriptions or merchandise payments are taken in this preview. Future billing, cancellation and order-help routes will be shown before checkout opens.

Community concerns

Use Report beside a circle message, then choose a reason. Open Safety in the circle toolbar to view your private reports, unblock a member or ask for a review. Reports and appeals are saved, but review is not immediate. Contact the creator through your invitation route for urgent preview support.

Immediate help

This is not an emergency or crisis service. Contact local emergency services directly if you are in immediate danger.