About this preview

The app provides personal tracking, live support circles, meal ideas, relaxation audio and an optional AI companion. Subscriptions and merchandise checkout are not active. The proposed launch offer is a 14-day trial followed by A$14.99 per month. No payment is authorised by joining this preview. Future checkout must show the final price, renewal, cancellation and refund arrangements before a member agrees to pay.

Membership and access

You must be 18 or over and join as a woman seeking a women’s support community. Use your own verified email. Only your first name is displayed in chat. Keep your PIN private and use Remember me only on your own device. The PIN is a convenient return step; it does not replace the account’s underlying sign-in security. You can lock the app or sign out in Profile.

Support, health and AI

Pastel Hearts provides peer support and general tools, not medical, dietetic, psychological or emergency care. It does not guarantee weight loss. A badge marks time since joining, not health improvement. Auntie Isabella is AI and can make mistakes. She does not diagnose, prescribe or replace a qualified professional. AI receives information only when you choose to send a request, as explained in Privacy.

Posting and privacy

You own your contributions. When you deliberately post or share them, you permit the app to store and show them for that purpose. This does not permit their use in advertising without separate agreement. Share only content you have permission to share. Recipients can keep copies outside the app. A live graph updates after future saved weigh-ins until you stop sharing; an exported card is a snapshot.

Community and review

Follow the Community rules. Report a message or block a member in chat. Reports and appeals are saved privately for Pastel Hearts to review. Warnings, suspensions and bans can apply to accounts. Support and reports are not monitored continuously. For immediate danger, contact local emergency services.

Audio, gifts and the showroom

Audio licences and credits are shown in Me Time. Downloads do not grant additional commercial rights. The showroom contains proposed products and prices. Saving a choice is not an order or reservation. The proposed free keyring is one per member after a first monthly payment, once paid membership and gift delivery are available. Final eligibility, delivery, product and returns details must be shown before payment.

Service and your rights

The preview may change or be interrupted. Keep separate copies of anything important. Nothing in these terms excludes rights that cannot lawfully be excluded, including applicable Australian Consumer Law guarantees. Future payment terms must not impose a blanket no-refunds rule or remove mandatory rights.

Contact

Signed-in members can send a private request through Help and read replies there. Final operator details, a public contact route and launch terms are still being confirmed before public or paid registration.

What is saved

Supabase stores your verified account, first name, age declaration, country, time zone, policy choices, weight permission and joining date. PINs are salted and hashed; raw PINs are not stored there. Verification codes expire after ten minutes and can be used once.

Your weight history, goals, notes, reflections, selected AI information, meal plans, activity history and showroom favourites sync privately to your account. A browser copy supports use between visits. Offline changes wait to sync. If two devices conflict, the app keeps the unsynced copy and asks you to resolve it. Do not clear your browser before resolving a conflict.

What your circle can see

Live chat stores messages, replies, hearts, your first name, country and finished portrait for your circle. Recorded videos and posted card images are held in private shared storage for circle playback. They are not limited to the device that posted them. Media playback expires after 30 days; stored-object and backup retention still need a final published schedule.

Exact weights, personal notes, goals and reflections are not automatically posted. Starting-weight matching reveals an approximate range. You can share a one-time card or choose a live graph that updates with future saved weigh-ins. The live graph’s goal and notes stay private; exact weight numbers are optional. You can stop live sharing, and leaving the circle stops it. Someone may still keep an earlier screenshot or exported copy.

Circle recaps

A saved weekly weigh-in can count anonymously towards the circle’s check-in count. You choose separately whether to contribute its change to a combined total and whether to include your chosen weekly win. A win does not require a weigh-in. No individual weight change or contributor identity is returned in the recap. A combined weight total is shown only with at least three opted-in contributors. Choices can change until the displayed circle cutoff. Completed recaps remain available to members of that circle.

Activity calendar

The calendar is private to you. It records dated weigh-ins, meals you mark as made, listening time and one chat visit per day. A chat visit does not record other members’ presence or the conversation. Goal check-ins and private notes have their own history; they are not automatically inferred from listening or making a meal.

Isabella and OpenAI

After you opt in, pressing Send shares your first name, message and relevant recent conversation with OpenAI to generate a reply. You can choose whether remembered preferences, your most recently saved idea and selected journey details are included. New memory suggestions need your approval. Pause AI sharing or review and clear saved information in AI preferences and saved ideas.

Earlier messages may contain details you shared before. Start a fresh conversation to leave that history out of future requests. Clearing a preference does not remove it from an earlier message or saved idea. The app requests that API replies are not stored as application state by the provider; this is not a promise of zero provider retention. OpenAI may retain data for abuse monitoring or other obligations. Optional sharing for model improvement is not enabled in this app.

Camera and exported copies

The optional mirror shows a live camera view without recording or uploading it. Closing it releases the camera. Video asks for camera and microphone access and previews the recording before posting. The original portrait photo is processed on the device; the finished pastel portrait is saved and can still be recognisable. Exporting or using phone sharing sends only the content you choose to the chosen app or recipient.

Reports and support

Reports save the selected message, reason, optional note and review history. Support requests save your subject, message and the reply. Only you and the Pastel Hearts administrator can read your request or report. Blocking and appeals are also saved. These records are not deleted by signing out. Avoid including credentials or unnecessary health details. Requests and reports are not monitored continuously.

Hosting and security

Cloudflare hosts the app. Supabase provides sign-in, private account storage, live messaging and media. The account and media project is hosted in South Korea; other providers may process information outside Australia. Providers may also retain connection and security logs. Final provider, international processing and retention arrangements must be published before public launch. Browser records are not encrypted by the four-digit PIN. Use Remember me only on a trusted device.

Your choices and requests

Edit your profile and use the controls for each feature to change or remove information. Signing out ends this device’s sign-in; it does not delete your membership. Resetting a preview is not an account-deletion request. Use Help to request access, correction, withdrawal of permission or deletion. Identity may need checking. Provider copies and any applicable retention duties must also be considered.

A final retention schedule, public operator details and public privacy contact are still being established. Raise a concern through Help during this private preview. Where applicable, you can also contact the relevant privacy regulator, including the Australian Office of the Australian Information Commissioner. No promotional email permission is collected by joining this preview.

Be kind about bodies and progress

No body shaming, weigh-in competitions or pressure to lose faster. Celebrate effort, friendship and achievements a member chooses to share. A difficult week deserves support.

Respect boundaries

No bullying, threats, hate speech, discriminatory abuse, sexual harassment, unwanted sexual content or repeated unwanted contact. Respect different cultures, religions and backgrounds. Do not impersonate people or pressure them for private details.

Keep private moments private

Do not share another person’s screenshots, recordings or stories outside the circle without agreement. Ask before including someone in a photo or video. Never post account credentials, addresses, financial details or private contact information.

Offer support carefully

Share your experience without presenting it as a diagnosis or treatment. Do not tell members to change medication or ignore professional advice. Do not encourage starvation, purging, dangerous restriction or unsafe weight-loss products. Do not post graphic self-harm content.

Keep the circle welcoming

No scams, spam, unsolicited selling, fundraising pressure or recruitment into paid programmes. Respect copyright. Do not collect members’ information for unrelated purposes.

Reports and account actions

Use Report beside a message or Block to hide a member’s messages. Safety shows your reports, blocked list and private appeal route. Pastel Hearts reviews saved reports; there is no continuous monitoring. A report alone does not trigger punishment.

A first incident may receive a private warning. Repeated abuse can lead to a seven-day suspension and then a ban. Serious threats, hate speech, sexual harassment or exposure of private information can lead directly to a ban. The administrator reviews context and can hear both sides where appropriate. Ask privately for a review through Safety. There is no public naming or shaming.

Getting help

Use Help for a private support request. This app and Isabella are not emergency services. Contact local emergency services if someone is in immediate danger.

Returning to your account

Use your verified email and PIN. Forgot your PIN? Choose recovery on the PIN screen to verify a fresh email code. Remember me is for your own device. Lock and Sign out are in Profile.

Your information

You can request access, correction, withdrawal of permission or deletion through the form above. Signing out or resetting a preview does not delete your hosted account. An identity check may be needed.

Community concerns

Use Report beside a message. Safety contains blocked members, reports and appeals. Circle members do not act as group administrators; Pastel Hearts reviews reports.

Payments and orders

This preview takes no subscription or merchandise payment. Final billing, cancellation and order-help arrangements will be shown before checkout opens.

Immediate help

This is not an emergency service. Contact local emergency services if you are in immediate danger. A public contact address is still being confirmed; during the private preview, use your invitation contact if you cannot sign in.